5 Changes we’re making at The Old Harbor Inn before reopening

We are just days away from re-opening for our 26th season and we wanted to share some of the changes we’ve made to ensure the health and safety of our guests.

Enhanced Cleaning Procedure

We’ve always gone above and beyond where cleanliness is concerned. The Inn is currently undergoing a deep spring cleaning that takes over a month to complete. From deep cleaning and sanitizing soft and hard surfaces, to window washing and replacing bedding and mattresses, the Inn transforms to welcome you. We will continue offering our housekeeping and turn-down services for those who request it, and if you prefer just fresh towels, we will simply leave a bag on your door.  Here are some highlights of our diligent efforts that you can look forward to during your next stay at the Inn:

  • We’ve stripped all the room’s linens, curtains, and any washable materials. Everything has been washed and disinfected.
  • We’ve hired a professional company to clean and disinfect all carpets and surfaces that we cannot wash.
  • All windows, doorknobs, fireplaces, refrigerators, furniture, and closets are being deeply cleaned and sanitized with the best in the industry cleaning and sanitizing products
  • All of our remote controls are sanitized and placed in disposable plastic bags that are being replaced after each guest
  • All of the bathroom amenities are now in a travel bag and if not used or taken by the guest we dispose of them
  • Bathrooms are deeply cleaned with antibacterial cleaners including tile floors, bathtubs, sinks, showers, and toilets
    We will continue to wear face masks and gloves while working at the property. 

Better Communication 

Email confirmations for The Old Harbor Inn will now be even more informative! You will receive a reminder email from us a few days prior to arrival with a check-in form where you can tell us all of your preferences for your stay. We will also provide information regarding what restaurants are open, attractions, and ideas for things to do. We eliminated all print materials from the rooms, and now offer a digital Guest Book where you will find answers to most of your travel questions.  We believe that planning ahead and knowing what is available to you will give you the peace of mind you are looking for during your next stay.  

Contactless Self Check-In

The front desk staff at the Inn expertly creates the most welcoming and hospitable check-in for our guests. However, we’ve decided to offer a contactless check-in that you can add to your reservation when booking on our website. Instructions will be sent via a confirmation email outlining directions to your room, breakfast options, and additional information about the area.

More Breakfast Options

To add to your level of comfort, we now offer more options for our complimentary breakfast. You can choose from in-room breakfast, to-go breakfast, or outdoor breakfast on our heated deck. The main breakfast room will also remain open with socially distanced seating. Breakfast is made to order and served to each guest individually.

Flexible Cancellation Policy 

We have relaxed our Cancellation Policy to give you flexibility and peace of mind to book your vacation.  For new and existing reservations, you may cancel within 21 days of your arrival for a full refund, less a $100 credit card processing fee.  We also offer the option of moving your stay to new dates, based on availability.  If you still need to cancel, we offer the option of a credit toward a future stay, with a bonus of 10% of the room cost.

In 2021 we worked hard to ensure that The Old Harbor Inn is a clean and safe place to get away to. Now, we’re doing, even more, to make your Old Harbor Inn stay as safe as possible. Every member of our staff wears a mask at all times.  Sanitation stations with complimentary hand sanitizers, masks, and sanitizing wipes are available throughout the Inn. Guest safety and satisfaction are, and always will be, our top priority.

If you’re already suffering from cabin fever and a staycation, romantic getaway, or luxurious retreat sounds exactly like something you need right now, simply give us a call at 508-945-4434 and let us book your vacation.  We truly missed seeing all of you and cannot wait to share our seaside Inn and the beautiful town of Chatham with all of you soon. Book today and have something to look forward to!

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